SDI Project Planning & Execution 3

Question 1

In project scheduling, what is the critical path?

Accepted Answer

The longest sequence of dependent tasks that determines the shortest project duration

Answer

The critical path is the longest chain of dependent activities in a project network, and any delay on it directly delays the project end date.

Question 2

A service desk project is tracking 'planned value' vs 'earned value'. Which project management technique is being used?

Accepted Answer

Earned Value Management (EVM)

Answer

Earned Value Management (EVM) compares planned value (budgeted work scheduled) against earned value (budgeted value of work completed) to assess project performance.

Question 3

What does a project's 'baseline' represent?

Accepted Answer

The approved plan against which project performance is measured

Answer

A project baseline is the approved version of the scope, schedule, and cost plan used as a reference point for measuring performance.

Question 4

Which risk response strategy involves shifting the negative impact of a risk to a third party?

Accepted Answer

Transfer

Answer

Risk transfer shifts the financial or operational impact of a risk to a third party, such as through insurance or outsourcing.

Question 5

During execution of a service desk project, team morale drops due to unclear roles. What project document should the manager reference to clarify responsibilities?

Accepted Answer

Responsibility Assignment Matrix (RAM)

Answer

The Responsibility Assignment Matrix (RAM), often a RACI chart, clearly maps project roles and responsibilities to team members.

(SDI) Service Desk Institute Certifications Practice Test

(SDI) Service Desk Institute Certifications Practice Test

SDI Project Planning & Execution 3