RSA Identifying Intoxication & Intervention Techniques 3

Question 1

A guest's companion insists their friend is 'fine' and demands another round. How should the server respond?

Accepted Answer

Make an independent assessment of the potentially intoxicated guest before deciding

Answer

Servers must make their own objective assessment of intoxication rather than relying on companions who may understate the situation.

Question 2

Which of the following is NOT a recognized behavioral sign of alcohol intoxication?

Accepted Answer

Sudden improvement in coordination and reflexes

Answer

Alcohol is a depressant that impairs coordination; it does not improve physical reflexes or motor skills.

Question 3

When is the BEST time for a server to establish a drink-counting system during a shift?

Accepted Answer

From the very first drink served to each guest

Answer

Tracking from the first drink gives the most accurate picture of total consumption and allows early intervention.

Question 4

A guest at a work event is drinking heavily but insists they have an Uber waiting. What is the server's BEST course of action?

Accepted Answer

Refuse additional service if the guest is visibly intoxicated, regardless of transportation plans

Answer

Transportation plans do not change a server's duty to stop serving a visibly intoxicated person.

Question 5

Which intervention strategy is considered MOST effective when a guest has become belligerent after being cut off?

Accepted Answer

Offer a non-alcoholic beverage and food while a manager speaks privately with the guest

Answer

Offering food and non-alcoholic drinks while involving a manager gives the guest a dignified way to de-escalate.

(RSA) Responsible Server of Alcohol Certification Practice Test