RSA Identifying Intoxication & Intervention Techniques

Question 1

What is a common sign of intoxication?

Accepted Answer

Slurred speech

Answer

Clear speech

Answer

Increased appetite

Answer

Dry eyes

Question 2

Which behavior may indicate a patron is intoxicated?

Accepted Answer

Stumbling or swaying

Answer

Standing still

Answer

Speaking softly

Answer

Eating slowly

Question 3

Why is early intervention important?

Accepted Answer

Prevents serious incidents

Answer

Encourages faster drinking

Answer

Minimizes alcohol cost

Answer

Reduces food waste

Question 4

Which technique can help when refusing service?

Accepted Answer

Use calm and respectful language

Answer

Argue with the customer

Answer

Raise your voice

Answer

Ignore the person

Question 5

What is a backup plan for a denied service?

Accepted Answer

Provide food or non-alcoholic beverages

Answer

Offer free alcohol

Answer

Ignore the customer

Answer

Call the police immediately

Question 6

What should you do if a customer becomes aggressive?

Accepted Answer

Ask security or management for assistance

Answer

Argue with them

Answer

Serve more alcohol

Answer

Leave them unattended

Question 7

What is a non-verbal cue of intoxication?

Accepted Answer

Glazed eyes

Answer

Firm handshake

Answer

Nodding

Answer

Smiling

Question 8

Which strategy helps prevent intoxication?

Accepted Answer

Offer food and slow service

Answer

Serve shots quickly

Answer

Skip ID checks

Answer

Let customers pour their own drinks

Question 9

What is one goal of RSA intervention training?

Accepted Answer

Identify and manage intoxicated patrons

Answer

Sell more alcohol

Answer

Avoid customer interaction

Answer

Increase tips