RSA Age Verification & ID Checking Procedures 3

Question 1

A customer presents a valid-looking ID but their physical appearance strongly suggests they are much younger than the stated age. What should you do?

Accepted Answer

Request a secondary form of ID and use your best judgment

Answer

When there is a significant discrepancy between the ID and the person's appearance, requesting a secondary ID is a responsible step before making a service decision.

Question 2

What does a 'bent, laminated, or heavily worn' ID typically signal to a responsible server?

Accepted Answer

The ID may have been tampered with or is otherwise unreliable

Answer

Physical damage or abnormal wear can indicate tampering or a fake ID, and warrants closer inspection or refusal if authenticity cannot be confirmed.

Question 3

In most US states, which of the following IDs issued by a foreign government IS generally accepted for age verification?

Accepted Answer

A valid foreign passport with a photo and date of birth

Answer

A valid foreign passport is internationally recognized, contains a photo and birth date, and is generally accepted as proof of age in the US.

Question 4

A customer becomes aggressive when asked for their ID. What is the best course of action?

Accepted Answer

Remain calm, explain it is policy, and refuse service if they will not comply

Answer

Remaining calm and enforcing the policy protects you legally; if a customer refuses to show ID, you must refuse service regardless of their reaction.

Question 5

What information is LEAST useful when verifying an ID's authenticity?

Accepted Answer

The customer's hair color as listed on the ID

Answer

Hair color can change easily and is not a reliable security feature; holograms, expiration dates, and UV/raised printing are harder to forge.

(RSA) Responsible Server of Alcohol Certification Practice Test

(RSA) Responsible Server of Alcohol Certification Practice Test

RSA Age Verification & ID Checking Procedures 3