Organizational Management and Leadership Flashcards

A HIM manager must counsel an employee who has been late to work four times in the past month. Which progressive discipline step typically follows a verbal warning if the behavior continues?

Answer: Written warning

Progressive discipline typically escalates from verbal warning to written warning before moving to suspension or termination.

Under the Americans with Disabilities Act (ADA), an employer must provide a reasonable accommodation to a qualified employee with a disability unless it would cause what?

Answer: Undue hardship

The ADA requires reasonable accommodations for qualified employees with disabilities unless doing so would cause undue hardship to the employer.

A HIM director creates a dashboard tracking coding accuracy rate, coder productivity, and claim denial rate. These metrics collectively represent which management tool?

Answer: Key performance indicators (KPIs)

Key performance indicators (KPIs) are specific, measurable metrics used to evaluate performance toward departmental or organizational goals.

Which type of interview question asks candidates to describe how they handled a specific past situation, based on the premise that past behavior predicts future performance?

Answer: Behavioral interview question

Behavioral interview questions ask candidates about past experiences and actions, operating on the principle that past behavior is the best predictor of future behavior.

A HIM manager is facilitating a team meeting to resolve a dispute between the coding and clinical documentation improvement (CDI) teams. Which conflict resolution strategy seeks a solution that satisfies the concerns of all parties?

Answer: Collaboration

Collaboration (also called integrating) seeks a solution that fully satisfies all parties' concerns and is the most constructive conflict resolution approach.

A hospital's HIM department must reduce operational costs by 10% without reducing staff. Which approach directly targets process inefficiency as a cost-reduction strategy?

Answer: Workflow redesign and automation

Workflow redesign and automation reduce costs by eliminating inefficiencies and redundant steps, improving productivity without cutting staff.

According to the principle of span of control, which HIM department configuration would typically require an additional supervisory level?

Answer: One director managing 30 direct reports

Span of control refers to the number of employees a manager can effectively supervise; managing 30 direct reports typically exceeds an effective span and warrants an additional supervisory tier.