Organizational Management and Leadership Flashcards
7 cards from real RHIT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Organizational Management and Leadership flashcards as text
A HIM director delegates coding audit responsibilities to a lead coder. However, if audit errors occur and cause compliance issues, who retains ultimate accountability?
Answer: The HIM director who delegated the task
While tasks can be delegated, accountability for outcomes remains with the manager who delegated the responsibility.
A hospital is implementing a new EHR system. Which change management model recommends creating urgency, building a guiding coalition, and anchoring changes in the culture?
Answer: Kotter's 8-Step Change Model
Kotter's 8-Step Change Model includes steps such as creating urgency, forming a powerful coalition, and anchoring changes in organizational culture.
A HIM manager is determining how many FTEs are needed to process 500 records per day if each employee can process 50 records per day. How many FTEs are required?
Answer: 10 FTEs
Dividing 500 records per day by 50 records per FTE per day equals 10 FTEs needed to meet the workload.
Which process involves systematically comparing an organization's HIM performance metrics against industry benchmarks or best practices from leading organizations?
Answer: Benchmarking
Benchmarking compares an organization's performance against external standards or best practices from high-performing peers.
A HIM department uses a capital budget to purchase a new chart scanning system for $80,000. What distinguishes a capital budget from an operational budget?
Answer: Capital budgets are for major long-term assets; operational budgets cover day-to-day expenses
Capital budgets fund major long-term investments like equipment or facilities, while operational budgets cover recurring day-to-day expenses like supplies and salaries.
Which communication style involves clearly expressing one's own needs and rights while also respecting the needs and rights of others, making it ideal for managing workplace conflict?
Answer: Assertive communication
Assertive communication is direct and honest while remaining respectful of others, making it the most effective style for resolving workplace conflicts.
A new HIM manager inherits a team that has been working together for two years with established norms and high productivity. According to Tuckman's model, this team is likely in which stage?
Answer: Performing
In Tuckman's model, the Performing stage is characterized by established norms, high cohesion, and peak productivity.