Organizational Management and Leadership Flashcards

A HIM director wants to reduce employee turnover. Which motivation theory suggests that addressing hygiene factors like salary and working conditions will prevent dissatisfaction but not necessarily create motivation?

Answer: Herzberg's Two-Factor Theory

Herzberg's Two-Factor Theory distinguishes between hygiene factors (which prevent dissatisfaction) and motivators (which drive satisfaction and performance).

Which type of organizational structure groups employees by function, such as coding, release of information, and transcription, all reporting to the HIM director?

Answer: Functional structure

A functional structure organizes employees by specialty or function, which is common in HIM departments where coders, release staff, and transcriptionists report to the same director.

A HIM manager conducts a performance appraisal and gives an employee the highest rating in every category because of one outstanding project. This is an example of which appraisal error?

Answer: Halo effect

The halo effect occurs when a rater allows one positive trait or performance to positively influence all other ratings.

Which budgeting approach requires managers to justify every expense from zero each fiscal year, regardless of prior budget allocations?

Answer: Zero-based budgeting

Zero-based budgeting requires justification of all expenditures from scratch each year rather than using the prior year's budget as a baseline.

A HIM department implements a policy requiring all coding staff to obtain CCS certification within two years of hire. This is an example of which HR management function?

Answer: Training and development

Requiring staff to obtain professional certifications is a training and development initiative aimed at improving employee skills and qualifications.

A hospital's HIM department is reorganized to include a project manager who reports to both the HIM director and the IT director simultaneously. This describes which organizational structure?

Answer: Matrix structure

A matrix structure allows employees to report to two or more managers, typically combining functional and project-based authority.

Which leadership style is most appropriate when managing highly experienced, self-motivated HIM professionals who require little direction?

Answer: Laissez-faire leadership

Laissez-faire leadership provides minimal direction and allows skilled, motivated employees to work autonomously, which suits experienced HIM professionals.