RCA RCA Team and Process Management 2

Question 1

What is a 'corrective action review board' (CARB) in the context of organizational RCA management?

Accepted Answer

An internal governance body that reviews, approves, and tracks corrective actions from RCA investigations

Answer

A CARB is an internal management forum that provides oversight of corrective actions, ensuring they are appropriate, adequately resourced, and completed on time.

Question 2

In RCA process management, what does 'tiering' investigations refer to?

Accepted Answer

Classifying problems by severity or impact to determine the appropriate depth of RCA required

Answer

Tiering ensures that minor problems receive a quick, lightweight RCA while high-impact events receive a thorough, multi-person investigation proportional to their risk.

Question 3

What is the purpose of 'RCA trending' across multiple investigations over time?

Accepted Answer

To identify recurring root causes or systemic organizational weaknesses that single investigations may miss

Answer

Trending across multiple RCAs reveals patterns in root causes or recurring failures that point to deeper systemic issues requiring organizational-level intervention.

Question 4

In RCA, what does the 'plan-do-check-act' (PDCA) cycle contribute to corrective action management?

Accepted Answer

It provides a four-step process to plan, implement, verify, and adjust corrective actions iteratively

Answer

PDCA provides an iterative framework for planning corrective actions, implementing them, checking their effectiveness, and adjusting if needed — ensuring continuous improvement.

Question 5

In an organizational RCA program, what does 'knowledge management' contribute?

Accepted Answer

Capturing, organizing, and sharing RCA findings across the organization to prevent similar failures

Answer

Knowledge management ensures that insights from past RCA investigations are accessible to the whole organization, enabling teams to learn from previous events rather than repeating the same mistakes.

RCA - Root Cause Analysis Practice Test

RCA - Root Cause Analysis Practice Test

RCA RCA Team and Process Management 2