RBS Principles 3 — Questions and Answers
Question 1: A patron tries to re-enter the venue after being removed for intoxication. Which RBS principle applies?
- Readmit if they appear calmer and promise to drink water
- Deny re-entry; a removed intoxicated patron should not be allowed back in the same night (Correct answer)
- Allow re-entry but restrict them to non-alcoholic drinks
- Let management decide without bouncer involvement
Correct answer: Deny re-entry; a removed intoxicated patron should not be allowed back in the same night
Once a patron has been removed for intoxication, re-admitting them the same night contradicts RBS harm-prevention principles.
Question 2: Why is it important for a bouncer to document incidents involving intoxicated patrons?
- Documentation is required only for violent incidents
- Records protect the establishment legally and support consistent enforcement of policies (Correct answer)
- It is only necessary if law enforcement is called
- Documentation is the bartender's responsibility, not the bouncer's
Correct answer: Records protect the establishment legally and support consistent enforcement of policies
Incident documentation creates a record that can protect the establishment from liability and demonstrates due diligence in applying RBS policies.
Question 3: Which RBS principle supports offering food and non-alcoholic beverages to patrons who appear to be drinking heavily?
- Up-selling to increase revenue
- Slowing alcohol absorption and demonstrating a duty of care (Correct answer)
- Meeting a quota of non-alcoholic drink sales
- Complying with noise-reduction ordinances
Correct answer: Slowing alcohol absorption and demonstrating a duty of care
Food slows alcohol absorption and offering non-alcoholic options demonstrates the establishment's duty of care to moderate intoxication.
Question 4: Under RBS principles, what is the most appropriate response when a clearly intoxicated patron becomes verbally aggressive upon being refused service?
- Serve one more drink to calm them down
- Remain calm, use de-escalation techniques, and involve management if needed (Correct answer)
- Immediately call police without attempting to de-escalate
- Ignore the behavior and let bar staff handle it
Correct answer: Remain calm, use de-escalation techniques, and involve management if needed
De-escalation is the preferred first response; involving management or law enforcement is a secondary step if the situation cannot be resolved calmly.
Question 5: RBS training emphasizes 'consistent enforcement' of house policies. What does this mean in practice?
- Applying rules only to patrons who are not regulars
- Applying the same standards to all patrons regardless of their social status or spending (Correct answer)
- Enforcing policies more strictly on weekends than weekdays
- Allowing managers to override policies for high-value customers
Correct answer: Applying the same standards to all patrons regardless of their social status or spending
Consistent enforcement means every patron is held to the same standards, which reduces discrimination claims and ensures fairness.
Question 6: A bouncer sees a patron pour a drink from a flask into a club-purchased soda. What is the correct RBS-guided response?
- Ignore it since the patron already paid for a drink
- Confiscate the flask and inform management, as outside alcohol undermines controlled service (Correct answer)
- Ask the patron to share the flask
- Only intervene if the patron becomes visibly intoxicated
Correct answer: Confiscate the flask and inform management, as outside alcohol undermines controlled service
Outside alcohol bypasses the establishment's ability to monitor and control service, violating RBS control principles and often local liquor laws.
Question 7: Which of the following best defines 'secondary effects of intoxication' that RBS programs aim to prevent?
- Patrons spending too much money in one evening
- Harm to third parties such as pedestrians, other drivers, or bystanders caused by an intoxicated person (Correct answer)
- Patrons complaining about slow service
- Music volume increasing as patrons consume more alcohol
Correct answer: Harm to third parties such as pedestrians, other drivers, or bystanders caused by an intoxicated person
Secondary effects include drunk-driving accidents, assaults, and other harms that occur outside the venue and affect people who had no interaction with the establishment.
RBS Principles 3
A patron tries to re-enter the venue after being removed for intoxication.
Which RBS principle applies?