RBS Emergency Response & Safety Procedures 3 — Questions and Answers
Question 1: A patron tells you their friend 'passed out' in the restroom and won't wake up. What condition should you suspect first?
- Alcohol-induced sleep
- Alcohol poisoning or drug overdose (Correct answer)
- Heat exhaustion from dancing
- Low blood sugar from not eating
Correct answer: Alcohol poisoning or drug overdose
Unresponsiveness in a restroom setting should be treated as a potential alcohol poisoning or overdose until EMS evaluates the person.
Question 2: Which of the following is NOT a recommended action when performing the recovery position on an unconscious person?
- Tilting the head back to open the airway
- Rolling them onto their side
- Bending the upper knee to prevent rolling
- Placing them on their stomach face-down (Correct answer)
Correct answer: Placing them on their stomach face-down
The recovery position places a person on their side, not face-down; prone positioning can restrict breathing and is not safe.
Question 3: A patron reports that someone outside has a weapon. What is the bouncer's immediate responsibility?
- Go outside alone to confront the armed individual
- Lock all exits to keep patrons inside
- Alert management, call 911, and keep patrons away from the area (Correct answer)
- Announce the threat over the PA system immediately
Correct answer: Alert management, call 911, and keep patrons away from the area
Calling 911 and keeping patrons clear of the threat is the appropriate response; confronting an armed individual alone is extremely dangerous.
Question 4: What is the PASS acronym used for when operating a fire extinguisher?
- Pull, Aim, Squeeze, Sweep (Correct answer)
- Point, Aim, Shoot, Secure
- Pull, Attach, Spray, Secure
- Press, Aim, Shoot, Sweep
Correct answer: Pull, Aim, Squeeze, Sweep
PASS stands for Pull the pin, Aim at the base, Squeeze the handle, and Sweep side to side.
Question 5: How should a bouncer handle a situation where a patron threatens self-harm after being refused entry?
- Grant them entry to calm them down
- Ignore it as an attention-seeking behavior
- Stay calm, keep them talking, call 911, and do not leave them alone (Correct answer)
- Physically restrain them until police arrive
Correct answer: Stay calm, keep them talking, call 911, and do not leave them alone
Remaining calm, maintaining contact, calling for professional help, and preventing isolation are the safest responses to a self-harm threat.
Question 6: During a venue evacuation, a patron in a wheelchair cannot use the stairwell. What is the appropriate action?
- Leave them and notify them that help is coming via PA
- Carry them down the stairs immediately
- Guide them to an area of rescue assistance and notify emergency personnel (Correct answer)
- Have them wait at their current location unattended
Correct answer: Guide them to an area of rescue assistance and notify emergency personnel
Areas of rescue assistance near stairwells are designated safe holding spots where trained responders can assist mobility-impaired individuals.
Question 7: A patron becomes extremely agitated and is showing signs of excited delirium. Which staff action is most appropriate?
- Restrain them with maximum force to calm them quickly
- Call 911 immediately — excited delirium is a medical emergency (Correct answer)
- Offer them water and move them to a quiet area alone
- Have multiple bouncers dog-pile to control them
Correct answer: Call 911 immediately — excited delirium is a medical emergency
Excited delirium is a life-threatening condition requiring EMS; physical restraint alone can lead to sudden death.
RBS Emergency Response & Safety Procedures 3
A patron tells you their friend 'passed out' in the restroom and won't wake up.
What condition should you suspect first?