RBS RBS Intoxication Recognition & Intervention 2 — Questions and Answers
Question 1: A visibly intoxicated patron demands another drink. Under RBS guidelines, the bouncer should:
- Allow the bartender to make that decision
- Intervene and support the decision to deny further service (Correct answer)
- Offer a discounted non-alcoholic drink instead
- Do nothing since it is not the bouncer's job
Correct answer: Intervene and support the decision to deny further service
RBS-trained staff including bouncers share responsibility for preventing over-service, and supporting a cut-off decision protects the establishment from liability.
Question 2: Which technique is most effective when telling an intoxicated patron they cannot be served more alcohol?
- Speaking loudly to assert authority
- Using calm, non-judgmental language and offering alternatives (Correct answer)
- Threatening to call police immediately
- Ignoring the patron until they leave
Correct answer: Using calm, non-judgmental language and offering alternatives
Calm, respectful communication reduces escalation and is the RBS-recommended approach for refusing service to intoxicated patrons.
Question 3: What is the safest way to handle a visibly intoxicated patron who wants to drive home?
- Let them go — it is their choice
- Offer to call a rideshare or taxi on their behalf (Correct answer)
- Lock the exit until police arrive
- Serve them coffee and let them wait 10 minutes
Correct answer: Offer to call a rideshare or taxi on their behalf
Offering transportation alternatives protects the patron and the public, and reduces the establishment's liability for dram shop incidents.
Question 4: What is a 'dram shop law' in the context of RBS?
- A law requiring bars to sell alcohol by the dram only
- A law holding alcohol-serving establishments liable for damages caused by intoxicated patrons (Correct answer)
- A regulation governing alcohol pricing
- A law requiring bouncers to be certified
Correct answer: A law holding alcohol-serving establishments liable for damages caused by intoxicated patrons
Dram shop laws hold licensed establishments legally liable for serving alcohol to visibly intoxicated individuals who later cause harm.
Question 5: A patron is showing signs of alcohol poisoning (unconscious, unresponsive). What is the immediate action?
- Give them water and wait for them to wake up
- Call 911 immediately (Correct answer)
- Put them in a cab and send them home
- Ask other patrons if they know the person
Correct answer: Call 911 immediately
Alcohol poisoning is a medical emergency; calling 911 immediately is the only appropriate response to an unconscious or unresponsive patron.
Question 6: Which of the following is a physical sign that may indicate a patron is approaching alcohol poisoning?
- Laughing loudly and dancing
- Vomiting while unconscious or semi-conscious (Correct answer)
- Ordering water between drinks
- Asking for directions to the restroom
Correct answer: Vomiting while unconscious or semi-conscious
Vomiting while unconscious or semi-conscious is a dangerous sign of severe intoxication and a potential indicator of alcohol poisoning requiring immediate medical attention.
RBS RBS Intoxication Recognition & Intervention 2
A visibly intoxicated patron demands another drink.
Under RBS guidelines, the bouncer should: