A customer is waiting a long time at an RBS branch and begins to show signs of frustration. What is the BEST response from staff?
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A
Acknowledge the wait, provide an honest estimate of remaining time, and thank the customer for their patience
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B
Ignore the customer to avoid drawing attention to the wait time
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C
Tell the customer they can leave and return another day if they are in a hurry
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D
Speed up the transaction with the current customer to reduce the wait even if it increases errors