Your branch is unusually busy and clients are waiting much longer than normal. A client in line becomes visibly frustrated and starts complaining loudly. What is the best action?
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A
Ignore the client's behavior until it is their turn.
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B
Acknowledge the client's frustration, provide a realistic wait time estimate, and thank them for their patience.
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C
Ask the client to leave and come back when it is less busy.
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D
Speed through the current client's transaction to reduce wait time, potentially making errors.