RBC - Online Assessment Workplace Behaviour and Personality Questions and Answers

Question 1

Your department is rolling out a complex new software system that replaces a familiar one.
Many colleagues are complaining about the learning curve.
What is the most constructive way to approach this situation?

Accepted Answer

Dedicate time to exploring the new system's training resources and offer to share helpful tips with your team.

Answer

Join colleagues in expressing frustration to management, hoping they might delay the implementation.

Answer

Wait until the formal, mandatory training session to learn the new system and avoid using it until then.

Answer

Focus only on learning the parts of the system essential for your immediate tasks and ignore the rest.

Question 2

During your performance review, your manager provides constructive feedback, noting that while your technical work is excellent, your contributions in team meetings could be more concise. What is the most professional response?

Accepted Answer

Thank your manager for the feedback and ask for a specific example or suggestion for improvement.

Answer

Disagree with the feedback and provide several examples of when your contributions were valuable.

Answer

Apologize profusely and promise to speak less in all future meetings.

Answer

Say nothing in the meeting but later ask a trusted colleague if they agree with the manager's assessment.

Question 3

Which of the following actions best exemplifies workplace integrity?

Accepted Answer

Proactively taking ownership of a mistake you made in a report before your manager discovers it.

Answer

Using a company-approved vendor for a project because they are a personal friend who gives you a discount on personal services.

Answer

Completing a colleague's timesheet for them when they are on vacation to ensure they get paid on time.

Answer

Staying late to finish a project to impress your manager, even if it means sacrificing the quality of the work.

Question 4

You and a colleague, Alex, worked closely on a successful project. During a high-level meeting, your manager praises you for the project's outcome but doesn't mention Alex's significant contribution. What is the most appropriate response in that moment?

Accepted Answer

Thank the manager and add a comment like, 'I appreciate that, and I also want to highlight the critical role Alex played in this success.'

Answer

Accept the praise and thank your manager, then talk to Alex privately afterwards to acknowledge their work.

Answer

Say nothing in the meeting to avoid correcting your manager in front of senior leaders.

Answer

Send an email to the senior leaders after the meeting to clarify that Alex was also a key contributor.

Question 5

You dedicated several weeks to a proposal for a new client, but the client ultimately chose a competitor. Your team is feeling demotivated by the outcome. What is the most resilient and productive way to react?

Accepted Answer

Schedule a team meeting to debrief, focusing on what could be learned and how to improve the process for the next opportunity.

Answer

Blame the loss on factors outside your control, such as the competitor's lower pricing.

Answer

Immediately start working on a different task to take your mind off the failed proposal.

Answer

Express your disappointment and suggest the team take an easier approach on the next proposal to avoid a similar outcome.

Question 6

You notice a recurring, inefficient manual process in your team's weekly workflow that is not part of your core responsibilities. What is the most proactive course of action?

Accepted Answer

Document the current process, brainstorm a potential solution, and present it to your team lead for consideration.

Answer

Continue with your own work, assuming someone else is responsible for process improvement.

Answer

Mention the inefficiency to a colleague during a casual conversation.

Answer

Ignore the process since it doesn't directly impact your main duties.

Your department is rolling out a complex new software system that replaces a familiar one.Many colleagues are complaining about the learning curve.What is the most constructive way to approach this situation?

Your department is rolling out a complex new software system that replaces a familiar one.
Many colleagues are complaining about the learning curve.
What is the most constructive way to approach this situation?