You are serving a client at the counter when another client begins speaking loudly and disrupting others in the branch. What is the most effective response?
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A
Ignore the disruptive client and continue serving the current client.
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B
Confront the disruptive client loudly to assert authority.
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C
Calmly excuse yourself, approach the disruptive client respectfully, acknowledge their frustration, and invite them to a private space to be helped.
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D
Call security immediately without attempting to de-escalate first.