RBC Problem-Solving and Decision-Making 2

Question 1

A bank teller notices a long queue forming and only two of four windows are open. The optimal first step is to:

Accepted Answer

Alert a supervisor so additional staff can open more windows

Answer

Alerting a supervisor to deploy additional staff addresses the root cause of the bottleneck without compromising service quality or security.

Question 2

When evaluating two solutions to a workplace problem, the MOST important criterion is:

Accepted Answer

Whether each solution actually resolves the root cause

Answer

Solutions that address the root cause prevent recurrence, whereas quick or popular fixes may only address symptoms.

Question 3

A customer complains that their account statement contains an error. Before escalating, you should first:

Accepted Answer

Review the account transaction history to verify whether an error exists

Answer

Verifying the facts before acting prevents unnecessary credits or escalations and ensures an accurate resolution.

Question 4

Which of the following best describes 'satisficing' in decision-making?

Accepted Answer

Choosing the first option that meets a minimum acceptable threshold

Answer

Satisficing means choosing a 'good enough' solution that meets minimum criteria rather than exhaustively searching for the optimal one.

Question 5

During a team brainstorming session, one member dominates with criticism. The best response is to:

Accepted Answer

Remind the group that evaluation comes after idea generation

Answer

Separating idea generation from evaluation is a core brainstorming rule that keeps creativity flowing before judgment is applied.

RBC - Online Assessment Practice Test