RBC Communication and Interpersonal Skills 3

Question 1

When giving a presentation to colleagues about a new RBC product, you should:

Accepted Answer

Engage your audience with clear messaging and invite questions

Answer

Engaging the audience with clear messaging and inviting questions promotes understanding and active participation.

Question 2

A client is speaking very rapidly and appears anxious. Your best initial communication response is to:

Accepted Answer

Speak calmly and at a measured pace to help de-escalate the situation

Answer

Speaking calmly at a measured pace can de-escalate the client's anxiety and establish a more composed atmosphere for the conversation.

Question 3

Which of the following is the most appropriate way to handle a language barrier with a client?

Accepted Answer

Use simple language, visual aids where available, and confirm understanding frequently

Answer

Using simple language and confirming understanding frequently ensures the client receives accurate information despite any language barrier.

Question 4

In a professional email, which salutation is most appropriate for a first contact with a client whose name you know?

Accepted Answer

Dear [Name],

Answer

'Dear [Name]' is a professional and personalized salutation appropriate for formal first-contact business emails.

Question 5

When negotiating with a client who is unhappy with an offered solution, you should:

Accepted Answer

Listen to their concerns, explore alternative solutions, and find common ground

Answer

Finding common ground through active listening and exploring alternatives leads to sustainable solutions that satisfy both parties.

RBC - Online Assessment Practice Test