Server and Seller Responsibilities Flashcards

A customer orders a round of shots for a table of six people. One person at the table appears visibly intoxicated. What should the server do?

Answer: Serve only the guests who appear sober and decline to serve the visibly intoxicated person

A server should refuse service to the visibly intoxicated individual while still being able to serve those who do not show signs of intoxication.

Under RAMP guidelines, what is a server's primary legal obligation when a customer presents a driver's license that appears to be altered or tampered with?

Answer: Refuse service and document the incident

Servers must refuse alcohol service when an ID shows signs of tampering, and documenting the refusal protects the establishment legally.

Which of the following best describes the concept of 'reasonable care' as it applies to alcohol servers under dram shop liability?

Answer: Taking steps a prudent person would take to prevent foreseeable harm from intoxication

Dram shop liability is based on whether the server exercised reasonable care by not serving someone who was visibly intoxicated or a known habitual drunkard.

A coworker tells you they already pre-sold a bottle of wine to a customer before they arrived and the bottle is at the table waiting. The customer arrives appearing intoxicated. What should you do?

Answer: Refuse to open or serve the wine to the intoxicated customer

Pre-sale or advance payment does not override the legal duty to refuse alcohol service to a visibly intoxicated person.

In Pennsylvania's RAMP program, which of the following actions most effectively demonstrates that an establishment has an active compliance culture?

Answer: Training all staff annually and documenting refusal-of-service incidents

RAMP recognizes establishments that conduct regular documented training and maintain incident logs as evidence of a proactive compliance culture.

A server notices a customer switching between alcoholic and non-alcoholic drinks, but the customer's speech is becoming slurred. What does this behavior indicate?

Answer: The person's blood alcohol level may still be rising despite the non-alcoholic drinks

Alternating drinks does not necessarily slow intoxication, and observable signs like slurred speech indicate that the customer's BAC may still be increasing.

Which practice is specifically prohibited for servers when trying to recover a sale after a customer's ID has been declined?

Answer: Accepting a secondary form of identification such as a student ID alone

A student ID or non-government-issued card is not an acceptable substitute for a valid government-issued photo ID under RAMP and Pennsylvania law.