Intervention and Refusal of Service Flashcards

Which RAMP-approved technique is most effective for slowing a patron's rate of alcohol consumption during their visit?

Answer: Pacing drink service and offering water or food between rounds

Pacing service and proactively offering water or food between rounds are the most effective strategies to manage a patron's overall alcohol intake.

A patron is refused service, leaves the bar, and causes a car accident — who may potentially face legal liability?

Answer: Potentially the server, manager, and establishment

Under dram shop laws, the server, manager, and establishment can all face civil liability for over-serving a patron who then causes harm to others.

What is the primary purpose of a 'last call' announcement before an establishment closes?

Answer: To give patrons time to finish or transition to non-alcoholic drinks before service ends

Last call allows patrons to make an informed decision and transition away from alcohol service in an orderly, managed way.

Which of the following best describes a 'designated driver' program under responsible alcohol service principles?

Answer: An arrangement where a non-drinking group member agrees to drive the others home safely

A designated driver program encourages one sober group member to abstain from alcohol in order to safely transport the others home.

What should a RAMP-trained server do if they suspect a patron has also used drugs in addition to consuming alcohol?

Answer: Immediately stop alcohol service and notify management

A combination of alcohol and drugs greatly multiplies impairment risk, and alcohol service must stop immediately with management notified.

A large group is celebrating loudly and ordering rounds very rapidly — what is the RAMP-approved proactive approach?

Answer: Monitor their consumption, pace service, and proactively offer food and water

Proactive monitoring and pacing — not immediate refusal — is the recommended first response to rapidly consuming groups.