Intervention and Refusal of Service Flashcards

A patron insists they are 'fine' and can drive home safely after several drinks — what is the server's best response?

Answer: Remain supportive and offer to arrange alternative transportation

Impaired people routinely underestimate their own intoxication; offering alternative transportation is the appropriate and protective response.

Under Pennsylvania law, which legal doctrine can hold a licensee civilly liable for injuries caused by serving a visibly intoxicated person?

Answer: Dram Shop Liability

Pennsylvania's Dram Shop laws hold licensees civilly liable for harm caused to third parties by patrons who were served while visibly intoxicated.

When refusing service, which statement is the MOST appropriate and professional to say to a patron?

Answer: 'I'm not able to serve you any more alcohol tonight.'

This statement is firm, non-judgmental, and professional, focusing on the action rather than embarrassing or accusing the patron.

A sober patron orders drinks stating they are 'for a friend' who is visibly intoxicated — what should the server do?

Answer: Refuse to serve the drinks intended for the intoxicated patron

Serving alcohol through a third party to an intoxicated patron still violates responsible alcohol service laws regardless of who places the order.

Which proactive strategy can slow a patron's alcohol consumption before a service refusal becomes necessary?

Answer: Suggesting food and offering non-alcoholic beverages between drinks

Offering food and non-alcoholic beverages can slow alcohol absorption and reduce the likelihood of visible intoxication requiring a refusal.

If a patron who has been cut off becomes disruptive, what is the correct escalation step?

Answer: Notify a manager and contact law enforcement if the situation becomes unsafe

Management should be notified first, and law enforcement should be contacted only if the situation escalates to being unsafe.