Manager and Owner Duties Flashcards

Which of the following actions by a manager would MOST directly reduce the establishment's liability in a dram shop lawsuit?

Answer: Maintaining detailed, timestamped service logs for each patron

Detailed service logs showing when drinks were served and any refusals provide critical evidence that the establishment acted responsibly.

A RAMP-certified establishment's alcohol license is up for renewal. What must the owner submit to maintain RAMP status?

Answer: Proof that all current employees have completed approved training within the certification period

Renewal of RAMP certification requires documented proof that employees have completed approved training during the certification period.

What is the primary reason managers should conduct periodic 'test purchase' programs where a decoy attempts to purchase alcohol underage?

Answer: To proactively identify compliance gaps before a state enforcement sting

Internal compliance checks allow managers to find and fix weaknesses in age verification before state enforcement actions impose fines or license suspensions.

An employee reports to a manager that a coworker accepted a large tip in exchange for serving a visibly intoxicated patron. What is the manager's duty under RAMP principles?

Answer: Investigate immediately, discipline the offending employee, and retrain staff if needed

Managers must act on reports of over-service to prevent harm, protect the license, and reinforce a culture of responsible service.

Under RAMP, what is the owner's obligation when a long-term, trained employee transfers to a new role that involves alcohol service at a different location under the same license?

Answer: Verify that the employee's current training certificate is still valid and covers the new role

Owners must verify that transferring employees hold a current, valid RAMP training certificate applicable to their new alcohol-service responsibilities.

A manager is informed that a local sports team is holding a victory celebration at the venue and expects patrons to arrive in large, excited groups. What is the RAMP-aligned preparation step?

Answer: Brief staff on heightened vigilance for rapid consumption and peer pressure to drink

High-energy group events increase the risk of rapid over-consumption, so managers must brief staff to monitor intake rates and group dynamics more closely.

What is the consequence for a RAMP-certified establishment if the PLCB discovers that a significant number of employees are serving alcohol without completing required training?

Answer: The establishment may lose its RAMP certification and its associated legal protections

Non-compliance with RAMP training requirements can result in loss of certification, eliminating the penalty mitigations RAMP provides in enforcement actions.