Manager and Owner Duties Flashcards

Under RAMP, what is the minimum frequency at which managers should conduct documented alcohol service policy reviews with staff?

Answer: Annually

RAMP requires licensees to conduct documented annual training and policy reviews to maintain certification.

A manager discovers an employee has been allowing a regular customer to run an unpaid tab and 'catch up' the next visit, sometimes serving the customer visibly intoxicated in between. What is the manager's PRIMARY duty?

Answer: Terminate the practice immediately and retrain or discipline the employee

Managers must stop any practice that enables over-service and address the staff member through discipline or retraining to prevent liability.

Which document must an owner keep on file to demonstrate compliance with RAMP server training requirements?

Answer: Certificates of completion for approved alcohol server training

Owners must retain certificates of completion from an approved RAMP server training program for each trained employee.

An owner wants to designate a shift supervisor as the on-site RAMP compliance manager. What must this person complete?

Answer: Owner/manager RAMP training specifically designed for supervisory roles

Individuals in supervisory roles must complete the owner/manager-level RAMP training, which covers responsibilities beyond basic server training.

A patron who was refused service at your establishment threatens to sue, claiming discrimination. What is the manager's best immediate action?

Answer: Document the refusal with time, reason, and witness names

Documenting the refusal protects the establishment by creating a contemporaneous record of the legitimate reason for the denial of service.

Under RAMP guidelines, what is an owner's responsibility regarding new hires who have not yet completed server training?

Answer: New hires must complete approved training within 30 days of hire and must be supervised until then

RAMP requires new employees to complete approved training within 30 days and be supervised by a trained employee in the interim.

An owner receives a noise complaint from neighbors about a late-night event where alcohol was served. Beyond noise ordinance compliance, what is the RAMP-related duty?

Answer: Review alcohol service logs from the event to check for over-service indicators

Managers should review service records from any incident-adjacent event to identify potential over-service and correct staff behavior going forward.