Communication & Stakeholder Relations Flashcards

A radiographer is preparing to perform a lumbar spine series on an elderly patient who does not speak English. What is the most appropriate communication strategy?

Answer: Request a qualified interpreter or use a telephonic interpretation service

A qualified interpreter — either in person or via telephonic/video service — is the most appropriate and ethical strategy for communicating with a patient who does not speak English. This ensures accurate informed consent and cooperation.

A radiographer discovers that a colleague has been taking shortcuts that violate radiation protection protocols. The most appropriate course of action is to:

Answer: Report the concern to the supervisor or radiation safety officer through proper channels

Patient and staff safety concerns must be reported through proper institutional channels — typically to the supervisor, department manager, or radiation safety officer. This protects all parties and ensures corrective action without escalating conflict.

When explaining a radiographic procedure to a patient who appears anxious, the radiographer should:

Answer: Use clear, simple language and allow time for questions

Clear, simple language with an opportunity for questions builds patient trust, reduces anxiety, and improves cooperation — all of which contribute to better image quality and patient care.

A patient refuses to have a radiographic exam that has been ordered by their physician. The radiographer should:

Answer: Notify the physician and document the refusal

Competent adults have the right to refuse medical treatment. The radiographer must respect this right, notify the ordering physician, and document the refusal according to facility policy.

During a radiographic exam, a patient discloses that they are experiencing domestic abuse. The radiographer's best response is to:

Answer: Listen empathetically, provide support resources, and follow facility protocol for mandatory reporting

The radiographer should respond with empathy, provide the patient with support resources (hotline numbers, safe space information), and follow facility mandatory reporting protocols. The specific legal requirements vary by jurisdiction but always include safety planning.

Which of the following best describes therapeutic communication in radiography?

Answer: Creating a calming, patient-centered interaction that promotes trust and cooperation

Therapeutic communication is an intentional, patient-centered approach that fosters trust, reduces anxiety, and promotes cooperation. It is fundamental to high-quality patient care in radiography.