Read the following passage and answer the question below.
'Police officers are often required to de-escalate volatile situations.
This involves using communication skills to calm individuals and prevent conflicts from becoming violent.
A key technique is active listening, where the officer pays full attention to what is being said, both verbally and non-verbally, before responding.
Empathy, or the ability to understand and share the feelings of another, is also crucial.
While tactical knowledge is important, these interpersonal skills are fundamental to modern community policing.'
Based on the passage, which of the following is most accurate?
