QBO - Certified QuickBooks ProAdvisor Managing Client and Work Questions and Answers

Question 1

A ProAdvisor is using the Work feature in QuickBooks Online Accountant to manage their firm's projects.
A client has sent an important document via email.
What is the most efficient and secure way for the ProAdvisor to request this document through QuickBooks Online Accountant to ensure it's linked to the client's record and ongoing work?

Accepted Answer

Create a new 'Client Request' from the Work tab, asking the client to upload the document directly through the request.

Answer

Forward the email to a generic firm address and manually upload the document to the client's shared folder.

Answer

Reply to the client's email asking them to upload it directly into their 'My Accountant' tab.

Answer

Add a task to an existing project and make a note to remind the client to send the document again through a secure portal.

Question 2

When managing your team in QuickBooks Online Accountant, you need to assign a new team member access to several, but not all, of your clients. What is the proper procedure to grant this specific access?

Accepted Answer

Go to the 'Team' tab, select the team member, and then individually assign a role for each specific client they need to access.

Answer

Give the team member 'Full Access' permissions, and then instruct them on which clients to work on.

Answer

From the Client List, you must go into each client's file individually and add the new team member as a user.

Answer

Add the new user under the 'Your Books' section and they will automatically inherit access to all firm clients.

Question 3

A client's project requires tracking profitability, including labor costs from timesheets and specific expenses. Which QuickBooks Online feature is best suited for this purpose, offering a dedicated dashboard to view income, costs, and profit for the job?

Accepted Answer

The Projects feature.

Answer

Using Classes to categorize all project-related transactions.

Answer

Creating a sub-customer for the project under the main client.

Answer

Tagging all related transactions with a specific project group.

Question 4

Which of the following is a key limitation of using the 'Projects' feature for job costing compared to using sub-customers in QuickBooks Online?

Accepted Answer

Projects cannot have their own unique billing and shipping addresses separate from the parent customer.

Answer

Projects do not allow for tracking billable time.

Answer

It is not possible to assign expenses to a Project.

Answer

Profitability reports are not available for Projects.

Question 5

A ProAdvisor wants to keep internal notes about a client, such as communication logs and important reminders, that should be visible to all team members who have access to that client. Which feature within the client's profile in QuickBooks Online Accountant should be used?

Accepted Answer

The 'Notes' tab within the client's detail screen.

Answer

The 'To-do' list widget on the main dashboard.

Answer

A recurring task created in the 'Work' tab.

Answer

The attachment manager in the client's books.

Question 6

In the 'Work' section of QuickBooks Online Accountant, what is the fundamental difference between a 'Project' and a 'Task'?

Accepted Answer

A Project is a larger scope of work that can contain multiple Tasks, which are the individual steps needed to complete the project.

Answer

Projects are for billable work, while Tasks are for non-billable administrative work.

Answer

Projects can be assigned to clients, whereas Tasks can only be assigned to internal team members.

Answer

Projects are visible to the client in their 'My Accountant' tab, but Tasks are only visible to the firm's team.