Communication and Documentation Flashcards
6 cards from real PSW practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Communication and Documentation flashcards as text
Which of the following is an example of effective communication between a PSW and a client?
Answer: Using clear, simple language and confirming the client understands
Effective communication involves plain language and confirmation of understanding, especially with clients who may have cognitive or sensory challenges.
What is the primary purpose of documentation in personal support work?
Answer: To provide an accurate account of the client's care for continuity and safety
Documentation ensures that all members of the care team have accurate, up-to-date information about the client's condition, enabling continuity and safe care.
A PSW observes a change in a client's behavior, such as increased confusion. What is the most appropriate action?
Answer: Document the observation and report it to the supervising nurse promptly
Changes in a client's condition must be documented and reported immediately as they may signal a medical issue requiring professional assessment.
When communicating with a client who has hearing loss, a PSW should:
Answer: Face the client directly and speak clearly at a moderate pace
Facing the client and speaking clearly allows them to use visual cues such as lip reading and facial expressions to supplement their hearing.
What does 'objective' documentation mean in a PSW's care notes?
Answer: Recording only observable, measurable facts without interpretation
Objective documentation records only what can be directly observed and measured, avoiding assumptions or personal interpretations.
A PSW should report a client's complaint of chest pain to the supervisor:
Answer: Immediately, as it may indicate a medical emergency
Chest pain is a potential emergency symptom that requires immediate reporting so that medical help can be arranged without delay.