Crisis Intervention and De-escalation Flashcards
7 cards from real PSS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Crisis Intervention and De-escalation flashcards as text
A person in crisis refuses all professional help but is willing to stay and talk with a peer specialist. The peer specialist should:
Answer: Continue engagement, maintain connection, and gently explore concerns about professional services
Maintaining engagement and gently exploring the person's concerns about professional help respects autonomy while keeping the door open for support.
The Wellness Recovery Action Plan (WRAP) is relevant to crisis intervention because it:
Answer: Helps individuals identify early warning signs and personal coping strategies before a crisis
WRAP helps individuals proactively identify their warning signs and coping tools so they can act before a crisis escalates.
During de-escalation, a peer specialist should avoid which of the following body language?
Answer: Crossing arms and standing over the person
Crossing arms and standing over someone signals dominance and defensiveness, which increases tension rather than promoting safety.
A peer specialist is co-responding with police during a mental health crisis call. Their primary function in this setting is to:
Answer: Bridge communication between the person in crisis and responders, promoting a trauma-informed approach
In co-response settings, peer specialists serve as lived-experience bridges who promote communication and trauma-informed approaches, not clinical or legal functions.
When a person expresses hopelessness during a crisis, the most recovery-oriented response is to:
Answer: Acknowledge the hopelessness while sharing that others have moved through similar pain
Acknowledging hopelessness while offering evidence-based hope from lived experience validates feelings without dismissing them and plants seeds of possibility.
After an acute crisis stabilizes, the peer specialist's next priority should be to:
Answer: Help the person create or revisit a safety and wellness plan
Post-crisis, the peer specialist helps the person build or revisit a safety/wellness plan to reduce the risk of future crises.
Which of the following best describes 'mutual aid' in the context of peer support during a crisis?
Answer: People with shared experiences supporting each other as equals
Mutual aid in peer support refers to people with shared lived experiences supporting one another on equal footing, which is a foundational value of the peer movement.