PSEE Clerical and Office Skills

Question 1

When filing documents alphabetically, which name would be filed FIRST?

Accepted Answer

Mabry, Thomas

Answer

MacArthur, John

Answer

McBride, Susan

Answer

Madden, Alice

Question 2

What is the standard format for a formal business letter in government offices?

Accepted Answer

Either block or modified block format

Answer

Informal/casual with bullet points only

Answer

Block format with full justification

Answer

Modified block format with indented paragraphs

Question 3

Which keyboard shortcut is used to save a document in most Windows applications?

Accepted Answer

Ctrl+S

Answer

Ctrl+P

Answer

Ctrl+Z

Answer

Ctrl+C

Question 4

A clerk receives a stack of 240 documents and must file 30 per hour. How many hours will it take to complete the filing?

Accepted Answer

8 hours

Answer

6 hours

Answer

7 hours

Answer

9 hours

Question 5

What does 'CC' stand for in an email or letter?

Accepted Answer

Carbon Copy

Answer

Certified Copy

Answer

Copied Content

Answer

Correspondence Copy

Question 6

Which of the following is the correct way to address a formal letter to a government official?

Accepted Answer

Dear Director Smith:

Answer

Hey Director Smith,

Answer

To Whom It May Concern,

Answer

Hi Mr. Smith,