PSEE Clerical and Office Skills 1 — Questions and Answers
Question 1: When filing documents alphabetically, which name would be filed FIRST?
- MacArthur, John
- McBride, Susan
- Mabry, Thomas (Correct answer)
- Madden, Alice
Correct answer: Mabry, Thomas
In strict alphabetical filing, 'Mabry' comes before 'MacArthur,' 'Madden,' and 'McBride' because 'ab' precedes 'ac,' 'ad,' and 'c.'
Question 2: What is the standard format for a formal business letter in government offices?
- Informal/casual with bullet points only
- Block format with full justification
- Modified block format with indented paragraphs
- Either block or modified block format (Correct answer)
Correct answer: Either block or modified block format
Government offices typically accept both full block format and modified block format for formal correspondence, with block being most common.
Question 3: Which keyboard shortcut is used to save a document in most Windows applications?
- Ctrl+P
- Ctrl+S (Correct answer)
- Ctrl+Z
- Ctrl+C
Correct answer: Ctrl+S
Ctrl+S is the standard keyboard shortcut to save a document in most Windows-based applications.
Question 4: A clerk receives a stack of 240 documents and must file 30 per hour. How many hours will it take to complete the filing?
- 6 hours
- 7 hours
- 8 hours (Correct answer)
- 9 hours
Correct answer: 8 hours
240 documents ÷ 30 documents per hour = 8 hours to complete all the filing.
Question 5: What does 'CC' stand for in an email or letter?
- Certified Copy
- Carbon Copy (Correct answer)
- Copied Content
- Correspondence Copy
Correct answer: Carbon Copy
CC stands for Carbon Copy, indicating that additional recipients receive a copy of the communication.
Question 6: Which of the following is the correct way to address a formal letter to a government official?
- Hey Director Smith,
- Dear Director Smith: (Correct answer)
- To Whom It May Concern,
- Hi Mr. Smith,
Correct answer: Dear Director Smith:
Formal government correspondence uses 'Dear [Title] [Last Name]:' with a colon, not a comma, which is reserved for personal letters.
PSEE Clerical and Office Skills 1
When filing documents alphabetically, which name would be filed FIRST?