Responsible Service Practices Flashcards

What is the best way to handle a customer who insists on buying drinks for an intoxicated friend?

Answer: Politely decline and explain that you cannot serve alcohol to someone who is intoxicated, regardless of who is paying

It is illegal to serve alcohol to an intoxicated person regardless of who is purchasing the drink. The server should politely explain the legal obligation and suggest non-alcoholic alternatives.

What is 'stacking' and why is it a concern in responsible service?

Answer: When a customer has multiple unfinished drinks in front of them, indicating rapid ordering that may lead to overconsumption

Stacking occurs when a customer accumulates multiple unfinished drinks. This is a red flag because it can indicate rapid consumption or the intent to consume large quantities quickly.

What factor does NOT directly affect how quickly a person becomes intoxicated?

Answer: The colour of the beverage

The colour of a beverage does not affect intoxication rate. Key factors include body weight, gender, food consumption, rate of drinking, tolerance, medications, and overall health.

What should a server do when they notice a patron secretly pouring alcohol from a flask into their drink?

Answer: Address the situation immediately as outside alcohol is prohibited on licensed premises

Bringing outside alcohol into a licensed premises is illegal. The server should address this immediately by informing the patron it is not permitted and involving management if necessary.

What is the recommended way to calculate how long it takes for the body to process one standard drink?

Answer: Approximately one hour

The human body processes approximately one standard drink per hour. This rate is relatively constant regardless of the person's size, and cannot be significantly sped up by drinking water or coffee.

Why is it important for servers to document incidents involving intoxicated patrons?

Answer: Documentation provides evidence of due diligence and helps protect the establishment from liability

Documenting incidents creates a record that demonstrates the establishment exercised due diligence, which can be critical if there are later legal proceedings or AGLC investigations.