Responsible Service Practices Flashcards

What is the concept of 'duty of care' as it applies to alcohol service?

Answer: A legal obligation to take reasonable steps to prevent harm to patrons and third parties

Duty of care is a legal concept that requires servers and licensees to take reasonable steps to prevent foreseeable harm to customers and to third parties who might be affected by an intoxicated patron.

What should a responsible server do when a customer switches from beer to hard liquor?

Answer: Monitor the customer more closely as spirits have higher alcohol content per serving

When a customer switches to harder liquor, increased monitoring is important as spirits have higher alcohol content, which can accelerate intoxication, especially if the customer is unaware of the difference.

What is the purpose of offering non-alcoholic alternatives to customers?

Answer: To provide options for pacing, designated drivers, and those who choose not to drink or need to slow down

Offering non-alcoholic alternatives supports responsible service by providing options for designated drivers, helping drinkers pace themselves, and giving customers who need to slow down an appealing alternative.

In responsible service, what does 'intervention' refer to?

Answer: Taking action to prevent or address a situation where a customer is becoming or is already intoxicated

Intervention in responsible service means taking appropriate action when a customer shows signs of intoxication, including slowing service, offering food or water, or refusing further service.

Why is teamwork important in responsible alcohol service?

Answer: So staff can communicate about patron behaviour, support each other in cut-off situations, and ensure consistent monitoring

Teamwork allows staff to share observations about patron behaviour, back each other up during difficult situations like refusing service, and ensure no patrons are overlooked in busy environments.

What is the role of a manager in supporting responsible alcohol service?

Answer: Managers should establish policies, train staff, support cut-off decisions, and model responsible service behaviour

Managers play a crucial role in creating a culture of responsible service by establishing clear policies, providing ongoing training, supporting staff decisions to cut off service, and leading by example.