Mixed Deck — All PROSERVE Topics Flashcards

What is the proper procedure for handling a patron's car keys when they are too intoxicated to drive?

Answer: Offer to hold the keys voluntarily and help arrange alternative transportation, but never forcibly take them

Servers should offer to hold keys voluntarily and help arrange a taxi, ride-share, or designated driver. Forcibly taking someone's keys is not recommended as it could lead to confrontation.

What is the responsibility of a server when a customer's ID shows they just turned the legal drinking age today?

Answer: Serve them if the ID is valid and they show no signs of intoxication — turning 18 today means they are of legal age

If a customer's ID shows their 18th birthday is today, they have reached the legal drinking age and may be served alcohol. The server should verify the ID normally and monitor consumption as with any other patron.

What is the maximum fine an individual can face for a first offence under the AGLC Act?

Answer: $100,000

Under the AGLC Act, individuals can face fines up to $100,000 for a first offence, reflecting the seriousness with which Alberta treats liquor law violations.

Is a digital copy of an ID (photo on a phone) acceptable for age verification in Alberta?

Answer: No, the original physical ID document is required for verification

Digital copies or photos of ID on a phone are generally not accepted for age verification in Alberta. The original physical document is required as digital copies can be easily altered or belong to someone else.

Under the AGLC Act, what is the legal drinking age in Alberta?

Answer: 18 years old

Alberta's legal drinking age is 18, making it one of the provinces with the lowest legal drinking age in Canada alongside Manitoba and Quebec.

Why is it important to offer food to customers who are drinking alcohol?

Answer: Food slows the absorption of alcohol into the bloodstream

Food, especially protein and fat-rich foods, slows the absorption of alcohol into the bloodstream, helping to reduce the rate of intoxication. It does not eliminate alcohol already absorbed.

In a civil negligence lawsuit related to alcohol service, what must the plaintiff typically prove?

Answer: That a duty of care existed, it was breached, and it caused damages

To succeed in a negligence claim, a plaintiff must prove the three elements: duty of care owed, breach of that duty, and that the breach caused their damages.

What records should an establishment keep regarding ID check incidents?

Answer: Records of refused service due to ID issues, suspected fake IDs, and any incidents involving minors attempting to purchase alcohol

Establishments should maintain records of ID-related incidents including refusals due to lack of valid ID, suspected fake ID encounters, and any incidents involving minors. These records demonstrate due diligence.

What is 'host liquor liability' under Alberta law?

Answer: The legal responsibility a host bears when serving alcohol to guests who subsequently cause harm

Host liquor liability refers to the legal responsibility that a person or business may bear when they serve alcohol to someone who then causes injury or damage, either to themselves or others.

What is 'ID lending' and how should a server address it?

Answer: When someone uses another person's valid ID to misrepresent their age; servers should compare the photo carefully to the person presenting it

ID lending occurs when a person borrows someone else's ID (often a sibling's or friend's) to appear to be of legal age. Servers should carefully compare the photo to the person and look for subtle differences.

What should a server do if a customer offers a bribe to skip the ID check?

Answer: Decline the bribe, maintain the ID requirement, and report the attempt to management

Accepting a bribe to bypass ID checks is illegal and could result in serious consequences for both the server and the establishment. The server should decline, insist on proper ID, and report the incident.

How should a server handle a group where some members have ID and others do not?

Answer: Serve alcohol only to those who can produce valid ID; those without ID cannot be served alcohol

Each individual who appears under 25 and wishes to be served alcohol must produce valid ID. Those who cannot provide ID should not be served alcohol, even if others in their group can.

Why is it important to consider the rate of consumption when assessing intoxication?

Answer: Rapid consumption means alcohol is entering the body faster than it can be metabolized, increasing the risk of sudden severe intoxication

The body can only metabolize approximately one standard drink per hour. Rapid consumption causes alcohol to accumulate in the bloodstream faster, potentially leading to sudden and severe intoxication.

What is the correct way to examine an ID presented by a customer?

Answer: Hold it, check the photo against the person, verify the date of birth, look for security features, and check for signs of tampering

Proper ID examination involves physically holding the card, comparing the photo to the person, calculating the age from the birth date, checking security features like holograms, and looking for signs of tampering or alteration.

What risk does a licensee face if they allow a patron to drink excessively and then drive away?

Answer: Civil lawsuits and AGLC penalties if the patron causes an accident

If a licensee allows over-service and the patron causes harm while driving, the licensee faces civil liability lawsuits from victims and regulatory penalties from the AGLC.

What is an 'administrative penalty' in the context of AGLCA enforcement?

Answer: A fine issued by the AGLC without requiring a court proceeding

Administrative penalties are financial fines the AGLC can impose directly on licensees for AGLCA violations without going through the criminal court process.

What responsibility does an establishment have to prevent minors from accessing alcohol left unattended by adult customers?

Answer: Staff should monitor the premises and ensure unattended drinks are not accessible to minors

Establishments have a general duty to monitor the premises and ensure that unattended alcoholic beverages are not accessible to minors. This includes clearing drinks from empty tables promptly and being alert to this risk.

What is the difference between 'euphoria' and 'excitement' stages of intoxication?

Answer: Euphoria (BAC 0.03-0.12) shows mild impairment; excitement (BAC 0.09-0.25) shows noticeable impairment in coordination and judgment

During euphoria, a person may feel relaxed with mildly impaired judgment. During the excitement stage, impairment becomes more noticeable with loss of coordination, emotional instability, and impaired perception.

What legal concept can hold a licensee responsible for harm caused to a third party by an intoxicated patron they served?

Answer: Host liability

Host liability holds licensees and servers legally responsible for harm caused to others by patrons they negligently over-served.

What does the AGLC Act say about promotions that encourage excessive drinking?

Answer: They are prohibited under the Act

The AGLC Act prohibits promotions that encourage excessive or rapid consumption of alcohol, such as drinking contests, unlimited drink specials, or oversized servings at reduced prices.