Project Planning and Monitoring Quality Assurance & Performance Metrics 2

Question 1

What does the term 'gold plating' mean in the context of project quality?

Accepted Answer

Adding features or enhancements beyond what was agreed upon in scope

Answer

Gold plating refers to delivering extras not requested by the customer, which wastes resources and may introduce unintended risks.

Question 2

Which performance metric compares the work completed to the work planned at a given point in time?

Accepted Answer

Schedule Performance Index (SPI)

Answer

SPI = EV / PV, indicating whether the project is ahead of or behind the planned schedule at any measurement point.

Question 3

What is the purpose of a lessons-learned register in quality management?

Accepted Answer

To capture knowledge from current and past projects to improve future performance

Answer

A lessons-learned register captures process improvements, best practices, and failures so future projects can avoid repeating mistakes.

Question 4

A project deliverable fails a customer acceptance test. Which process should the project manager initiate?

Accepted Answer

Defect repair and re-inspection

Answer

When a deliverable fails acceptance, the project manager must fix the defect and resubmit it for inspection before formal acceptance can occur.

Question 5

What does a baseline serve as in performance measurement?

Accepted Answer

An approved reference point against which actual performance is compared

Answer

A baseline is a fixed, approved plan that provides the standard for measuring project performance in scope, schedule, and cost.

Project Planning and Monitoring Practice Test