Project Management Stakeholder Engagement Assessment 5 — Questions and Answers
Question 1: A project manager is assessing engagement on an agile project. How does stakeholder engagement assessment differ in agile compared to predictive projects?
- Engagement is assessed only at project kickoff in agile
- Engagement is assessed continuously at the end of each sprint or iteration (Correct answer)
- Agile projects do not require formal engagement assessments
- Engagement assessment is delegated to the Scrum Master only
Correct answer: Engagement is assessed continuously at the end of each sprint or iteration
Agile's iterative nature means engagement is assessed and adjusted continuously at sprint reviews and retrospectives.
Question 2: Which scenario represents a stakeholder engagement gap that requires IMMEDIATE action?
- A stakeholder is currently 'supportive' and the desired level is 'leading'
- A key decision-maker is currently 'resistant' but the desired level is 'supportive' (Correct answer)
- A low-priority stakeholder is currently 'neutral' and the desired level is 'neutral'
- A stakeholder is currently 'leading' and the desired level is 'supportive'
Correct answer: A key decision-maker is currently 'resistant' but the desired level is 'supportive'
A key decision-maker being resistant when support is needed represents a critical gap that could block project progress.
Question 3: What is the PRIMARY input to the Plan Stakeholder Engagement process?
- Stakeholder engagement plan
- Stakeholder register (Correct answer)
- Communications management plan
- Organizational process assets
Correct answer: Stakeholder register
The stakeholder register provides the foundational list and classification of stakeholders needed to plan engagement strategies.
Question 4: A project team conducts a stakeholder assessment and discovers that two influential stakeholders have conflicting interests. What is the BEST approach?
- Side with the stakeholder who has more authority
- Facilitate a structured dialogue between the stakeholders to find common ground (Correct answer)
- Document the conflict and proceed without addressing it
- Remove both stakeholders from the engagement plan temporarily
Correct answer: Facilitate a structured dialogue between the stakeholders to find common ground
Facilitating dialogue between conflicting stakeholders surfaces underlying concerns and helps find mutually acceptable solutions.
Question 5: Which of the following BEST describes the relationship between stakeholder engagement assessment and the risk register?
- They are completely separate artifacts with no relationship
- Low engagement levels for critical stakeholders can represent project risks that should be logged (Correct answer)
- The risk register replaces the need for a stakeholder engagement assessment
- Stakeholder engagement risks are too qualitative to include in a risk register
Correct answer: Low engagement levels for critical stakeholders can represent project risks that should be logged
Engagement gaps with high-influence stakeholders represent risks that can threaten project success and should be captured in the risk register.
Question 6: A project manager uses net promoter score (NPS) surveys to assess stakeholder engagement. What does a declining NPS over successive assessments indicate?
- Stakeholders are becoming more engaged and asking harder questions
- Stakeholder satisfaction and engagement are trending downward and need corrective action (Correct answer)
- The survey methodology needs to be updated
- The project team is spending too much time on stakeholder management
Correct answer: Stakeholder satisfaction and engagement are trending downward and need corrective action
A declining NPS signals that stakeholders are less satisfied over time, indicating engagement strategies need to be revised.
Question 7: Which engagement strategy is MOST appropriate for a stakeholder with low power but high interest in the project?
- Keep satisfied
- Manage closely
- Keep informed (Correct answer)
- Monitor
Correct answer: Keep informed
Low-power, high-interest stakeholders should be kept informed regularly as they follow the project closely and can become vocal advocates or critics.
Project Management Stakeholder Engagement Assessment 5
A project manager is assessing engagement on an agile project.
How does stakeholder engagement assessment differ in agile compared to predictive projects?