Project Management Stakeholder Engagement Assessment 3 — Questions and Answers
Question 1: A stakeholder who has high power but low interest in the project should be managed using which strategy?
- Manage closely
- Keep satisfied (Correct answer)
- Monitor
- Keep informed
Correct answer: Keep satisfied
High-power, low-interest stakeholders should be kept satisfied to prevent them from becoming obstacles if their interest increases.
Question 2: During project execution, a stakeholder engagement assessment reveals that a stakeholder marked 'Leading' has become 'Supportive.' What should the project manager do?
- Accept the change as natural project evolution
- Investigate what caused the decline and develop a re-engagement plan (Correct answer)
- Remove the stakeholder from active communications
- Update the project charter to reflect reduced stakeholder support
Correct answer: Investigate what caused the decline and develop a re-engagement plan
A drop from 'Leading' to 'Supportive' signals a potential engagement issue that warrants investigation and a corrective plan.
Question 3: Which PMBOK process is responsible for monitoring overall stakeholder relationships and adjusting strategies to increase engagement?
- Plan Stakeholder Engagement
- Identify Stakeholders
- Monitor Stakeholder Engagement (Correct answer)
- Manage Stakeholder Engagement
Correct answer: Monitor Stakeholder Engagement
Monitor Stakeholder Engagement tracks stakeholder relationships and triggers adjustments to engagement plans when needed.
Question 4: A project manager wants to assess whether current engagement activities are effective. Which output BEST provides this information?
- Stakeholder register
- Work performance data (Correct answer)
- Issue log
- Change log
Correct answer: Work performance data
Work performance data captures raw observations about stakeholder engagement activities and their outcomes.
Question 5: In the stakeholder engagement assessment matrix, what does it mean when the 'C' and 'D' markers are in the same cell for a stakeholder?
- The stakeholder is unaware of the project
- No engagement gap exists and the current level matches the desired level (Correct answer)
- The stakeholder needs immediate attention
- The assessment has not been completed for that stakeholder
Correct answer: No engagement gap exists and the current level matches the desired level
When current (C) and desired (D) are in the same cell, the stakeholder's engagement is exactly where the team wants it.
Question 6: A project manager is dealing with a stakeholder who is 'resistant' to the project. Which engagement approach is MOST appropriate?
- Exclude the stakeholder from all project updates to reduce conflict
- Identify their specific concerns and address them through targeted communication and involvement (Correct answer)
- Escalate to senior management to override the stakeholder's objections
- Reclassify the stakeholder as low priority and reduce interaction
Correct answer: Identify their specific concerns and address them through targeted communication and involvement
Resistant stakeholders must be engaged directly to understand and address their concerns before they escalate their opposition.
Question 7: Which artifact is MOST useful for defining the communication needs, frequency, and format required to maintain stakeholder engagement?
- Stakeholder engagement plan
- Communications management plan (Correct answer)
- Resource management plan
- Project management plan
Correct answer: Communications management plan
The communications management plan specifies how, when, and in what format information is delivered to each stakeholder group.
Project Management Stakeholder Engagement Assessment 3
A stakeholder who has high power but low interest in the project should be managed using which strategy?