Project Management Stakeholder Engagement and Communication 5 — Questions and Answers
Question 1: Which stakeholder analysis technique plots stakeholders on a grid based on their level of power and interest?
- SWOT analysis
- Power/interest grid (Correct answer)
- Salience model
- Influence/impact grid
Correct answer: Power/interest grid
The power/interest grid categorizes stakeholders by their authority and interest level to prioritize engagement strategies.
Question 2: A project manager is about to close a project. What is an important stakeholder communication activity at this stage?
- Archiving all project documents only
- Communicating final project results, lessons learned, and formally releasing stakeholders (Correct answer)
- Stopping all communication to save resources
- Transferring all stakeholders to a new project immediately
Correct answer: Communicating final project results, lessons learned, and formally releasing stakeholders
Project closure communication includes sharing final outcomes, capturing lessons learned, and formally acknowledging stakeholder contributions.
Question 3: In the salience model, which stakeholder attribute is characterized by the urgency of their claims on the project?
- Power
- Legitimacy
- Urgency (Correct answer)
- Proximity
Correct answer: Urgency
Urgency in the salience model refers to the degree to which a stakeholder's claim requires immediate attention.
Question 4: A PM is working on a sensitive project and needs to share confidential information with selected stakeholders. Which communication approach is MOST appropriate?
- Broadcast email to all stakeholders
- Targeted secure distribution to identified recipients only (Correct answer)
- Post on the company intranet
- Verbal announcement in a team meeting
Correct answer: Targeted secure distribution to identified recipients only
Confidential information should be shared only with stakeholders who have a need to know, through secure and controlled channels.
Question 5: Which of the following BEST illustrates 'leading' engagement level in the stakeholder engagement assessment matrix?
- A stakeholder who is unaware of the project
- A stakeholder who supports the project and actively helps it succeed (Correct answer)
- A stakeholder who is neutral and neither supports nor opposes
- A stakeholder who is aware but resistant
Correct answer: A stakeholder who supports the project and actively helps it succeed
Leading stakeholders are fully engaged, supportive, and act as champions who help drive project success.
Question 6: A project team communicates progress through a visual dashboard updated in real-time on a shared portal. This is an example of which type of communication?
- Push communication
- Interactive communication
- Pull communication (Correct answer)
- Formal verbal communication
Correct answer: Pull communication
Pull communication makes information available in a shared location where stakeholders retrieve it at their own discretion.
Question 7: When managing a multicultural project team, which communication consideration is MOST critical to project success?
- Using only one language for all communications
- Being aware of cultural differences in communication styles and adapting accordingly (Correct answer)
- Reducing the frequency of meetings to limit misunderstandings
- Delegating all cross-cultural communication to a translator
Correct answer: Being aware of cultural differences in communication styles and adapting accordingly
Cultural awareness and adaptability prevent miscommunication and build trust across diverse project teams.
Project Management Stakeholder Engagement and Communication 5
Which stakeholder analysis technique plots stakeholders on a grid based on their level of power and interest?