Program Management Professional Program Stakeholder Engagement 2

Question 1

Which technique is most effective for managing stakeholders with high power and high interest in the program?

Accepted Answer

Manage closely with frequent, detailed communication and involvement in key decisions

Answer

Monitor only

Answer

Keep informed with periodic updates only

Answer

Minimal engagement to avoid overload

Question 2

In the PgMP framework, stakeholder identification is best performed:

Accepted Answer

Continuously throughout the program lifecycle as the stakeholder environment evolves

Answer

Only at program initiation and never revisited

Answer

Exclusively by the PMO without program manager involvement

Answer

Only when stakeholder problems arise

Question 3

When managing a program with many conflicting stakeholder interests, the program manager should:

Accepted Answer

Facilitate dialogue to find common ground, balancing interests to optimize program outcomes

Answer

Prioritize the sponsor's interests and ignore all others

Answer

Avoid stakeholder interactions to prevent conflict escalation

Answer

Let conflicts resolve themselves naturally

Question 4

What is the most critical factor in maintaining long-term stakeholder trust in a program?

Accepted Answer

Consistent, transparent, and timely communication including both successes and challenges

Answer

Delivering only positive news in communications

Answer

Minimizing the frequency of stakeholder interactions

Answer

Providing detailed technical reports to all stakeholders

Question 5

A program manager is working on a program that affects multiple business units with competing priorities. Which approach is most effective?

Accepted Answer

Establish a cross-functional stakeholder committee to collectively prioritize decisions

Answer

Implement changes affecting the most influential business unit first

Answer

Avoid involving business unit leaders until the program is complete

Answer

Allow each business unit to operate independently without coordination

Question 6

Which communication approach is most appropriate for executive-level program stakeholders?

Accepted Answer

Concise, outcome-focused summaries highlighting strategic progress and key decisions needed

Answer

Detailed technical reports with granular data

Answer

Daily operational status updates

Answer

Informal verbal updates only