Leadership & Team Management Flashcards
7 cards from real Professional Pet Boarding Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership & Team Management flashcards as text
A manager wants to delegate daily medication administration. What must be confirmed first?
Answer: The employee is trained, competent, and knows the documentation process
Delegating medication requires verified competence and proper logging to prevent dosing errors.
Two attendants are in an ongoing conflict over cleaning responsibilities. What is the best approach?
Answer: Meet with both, clarify duties in writing, and agree on expectations
Clear written role definitions resolve the root cause of task-based conflict.
What does the SMART acronym help a manager do when setting staff goals?
Answer: Make goals Specific, Measurable, Achievable, Relevant, and Time-bound
SMART goals are clear and trackable, making performance expectations objective.
High turnover among kennel staff is most often reduced by which strategy?
Answer: Recognition, clear career paths, fair scheduling, and support for compassion fatigue
Retention improves when staff feel valued, supported, and see growth opportunities.
Under the U.S. Fair Labor Standards Act, non-exempt kennel staff who work over 40 hours in a workweek must generally receive what?
Answer: Overtime pay of at least 1.5 times their regular rate
The FLSA requires time-and-a-half for non-exempt employees' hours over 40 in a workweek.
Which is the best way to give constructive feedback to a team member?
Answer: Describe the specific behavior, its impact, and the expected change
Specific, behavior-focused feedback is actionable and less likely to cause defensiveness.
A shift lead notices staff are skipping hand washing between dog runs. What risk does this primarily create?
Answer: Spread of contagious diseases such as parvovirus or kennel cough
Poor hand hygiene allows pathogens to travel between animals on staff hands.
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