Postal Exam Part B - Domestic Claim Form 3 — Questions and Answers
Question 1: Within how many days of mailing must a domestic claim for a lost article generally be filed?
- Within 7 days
- Within 30 days
- No earlier than 7 and no later than 60 days (Correct answer)
- Within 365 days only
Correct answer: No earlier than 7 and no later than 60 days
Lost-article claims must be filed after a waiting period but within 60 days of mailing.
Question 2: What is the fastest method to submit a domestic claim instead of using a paper form?
- Online at USPS.com (Correct answer)
- By fax to the carrier
- By telegram
- By voicemail
Correct answer: Online at USPS.com
Filing online at USPS.com is the quickest way to submit a domestic claim.
Question 3: If a claim is denied, what option does the claimant have?
- Nothing further can be done
- File a written appeal within the allowed period (Correct answer)
- Re-mail the same package free
- Demand cash from the carrier
Correct answer: File a written appeal within the allowed period
A denied claim may be appealed in writing within the stated time frame.
Question 4: For an item both insured and damaged, what should the addressee do at delivery?
- Discard the item immediately
- Report the damage and keep all packaging (Correct answer)
- Refuse to sign anything
- Repaint the box
Correct answer: Report the damage and keep all packaging
Reporting damage and retaining packaging preserves the evidence USPS needs.
Question 5: Which of these is NOT a payable item under a domestic insurance claim?
- Actual value of lost contents
- Cost of insurance fee paid
- Sentimental value of the item (Correct answer)
- Repair cost of damaged contents
Correct answer: Sentimental value of the item
USPS reimburses actual value, not sentimental value.
Question 6: What document proves that postage and insurance were actually purchased?
- The mailing receipt (Correct answer)
- A business card
- A holiday card
- A parking ticket
Correct answer: The mailing receipt
The mailing receipt confirms postage and insurance were paid.
Question 7: When the contents are completely missing but the box arrives empty, this is treated as a claim for:
- Loss of contents (Correct answer)
- Forwarding error
- Address correction
- Postage due
Correct answer: Loss of contents
An empty package indicates loss of contents, a valid claim category.
Postal Exam Part B - Domestic Claim Form 3
Within how many days of mailing must a domestic claim for a lost article generally be filed?