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Quality Management Flashcards

7 cards from real PMP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Management flashcards as text

  1. A project manager discovers that a deliverable passed Control Quality but was later rejected by the customer. Which process was likely inadequate?

    Answer: Validate Scope

    Validate Scope is the process where the customer formally accepts deliverables; its absence or inadequacy leads to late rejections despite passing internal quality checks.

  2. Which quality philosophy is associated with the concept of 'zero defects' and 'doing it right the first time'?

    Answer: Philip Crosby

    Philip Crosby popularized 'zero defects' and the idea that quality is free when defects are prevented rather than repaired.

  3. A project team is performing a retrospective and decides to update the quality checklists based on lessons learned. This BEST illustrates which concept?

    Answer: Continuous process improvement

    Updating quality artifacts based on retrospective findings is a direct example of continuous process improvement.

  4. Upper and lower control limits on a control chart are set at:

    Answer: ±3 standard deviations from the process mean

    Control limits are statistically derived at ±3 sigma from the process mean and represent the expected natural variation of a stable process.

  5. A quality manager proposes adding extra features to a deliverable beyond what the customer requested to 'exceed expectations.' The project manager should:

    Answer: Reject it because gold plating increases risk without adding value

    Gold plating—adding unrequested features—introduces unnecessary scope, cost, and risk without confirmed stakeholder value.

  6. Which of the following BEST describes the relationship between quality and grade in project management?

    Answer: Grade describes functional category; quality describes conformance to requirements

    Grade is a category assigned to products with the same functional use but different technical characteristics; quality is the degree to which requirements are met.

  7. A project manager is establishing the acceptable number of defects per batch before a shipment is rejected. This is BEST described as defining:

    Answer: Acceptance criteria

    Acceptance criteria are the conditions that must be met before a deliverable or batch is formally accepted by the customer or stakeholder.