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Quality Management Flashcards

7 cards from real PMP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Management flashcards as text

  1. A customer complains that a delivered software module meets all specified requirements but is difficult to use. This is an example of:

    Answer: Grade difference

    Grade refers to functional category; the software is high grade (meets specs) but low quality in usability—these are distinct concepts.

  2. Which input to Plan Quality Management helps the project manager understand contractual quality requirements imposed by the customer?

    Answer: Requirements documentation

    Requirements documentation captures the quality requirements and standards that the project deliverables must meet as defined by stakeholders.

  3. A manufacturing project uses a fishbone diagram during a defect analysis meeting. What problem-solving phase does this tool primarily support?

    Answer: Identifying potential root causes of a problem

    A fishbone (Ishikawa/cause-and-effect) diagram organizes brainstormed potential causes into categories to identify root causes.

  4. Prevention costs in the Cost of Quality framework include which of the following?

    Answer: Training and process documentation

    Prevention costs are incurred to keep defects from occurring in the first place, including training, process design, and documentation.

  5. A project manager is reviewing whether the project is following its defined quality processes. This activity is BEST described as:

    Answer: Quality audit

    A quality audit is a structured, independent review to determine whether project activities comply with organizational and project policies and procedures.

  6. Which statistical term describes the percentage of a population that falls within plus or minus three standard deviations of the mean in a normal distribution?

    Answer: 99.73%

    In a normal distribution, ±3 sigma (standard deviations) captures approximately 99.73% of all values.

  7. A project manager establishes benchmarks by comparing the project's quality practices to those of best-in-class organizations. This technique is called:

    Answer: Benchmarking

    Benchmarking compares actual or planned practices to those of comparable organizations to identify best practices and generate improvement ideas.