Managing Project Teams Flashcards

A project manager is dealing with a team member who habitually arrives late to meetings. After private coaching, the behavior continues. What is the NEXT step?

Answer: Document the behavior and escalate to the functional manager per organizational policy

After private coaching fails, formal documentation and escalation through HR or functional management is the appropriate next step.

In a matrix organization, a team member receives conflicting instructions from both the project manager and the functional manager. Who should resolve this conflict?

Answer: Both managers should meet to negotiate and resolve the conflict

In a matrix organization, conflicts between project and functional managers should be resolved through negotiation between the managers, not left to the team member.

Which of the following BEST describes a 'ground rule' in the context of managing project teams?

Answer: An agreed-upon behavioral expectation that governs how the team will interact and work together

Ground rules are team agreements on acceptable behaviors and working norms, established collaboratively to build accountability.

A project manager receives feedback that team morale is low because team members feel their work isn't recognized. According to the PMBOK, what tool addresses this MOST directly?

Answer: Recognition and rewards systems

Recognition and rewards systems are specifically designed to acknowledge contributions and boost morale and motivation.

A project manager is using the 'Theory X and Theory Y' framework. A Theory Y manager believes team members are BEST described as:

Answer: Self-motivated, creative, and capable of self-direction when committed to goals

McGregor's Theory Y assumes employees are intrinsically motivated and capable of self-management when given the right environment.

During project execution, a team member reports that another team member has been taking credit for their work in status meetings. How should the project manager handle this?

Answer: Meet privately with both parties to understand the situation and clarify contribution expectations

A private, impartial discussion with both parties addresses the interpersonal conflict fairly and preserves team relationships.

Which output of the 'Develop Team' process directly reflects improvements in team capabilities and performance over time?

Answer: Team performance assessments

Team performance assessments evaluate the effectiveness of team development efforts and track improvements in individual and team performance.