PMBOK Stakeholder Engagement Strategies 4 — Questions and Answers
Question 1: Which conflict resolution technique is MOST likely to result in long-term stakeholder buy-in?
- Forcing
- Smoothing
- Collaborating (Correct answer)
- Avoiding
Correct answer: Collaborating
Collaborating (problem-solving) addresses the root cause of conflict and results in solutions all parties agree to, building lasting relationships.
Question 2: During a large infrastructure project, community residents are identified as stakeholders. They have low power but very high interest. The BEST strategy is to:
- Keep satisfied with infrequent updates
- Keep informed with regular, accessible communication (Correct answer)
- Manage closely with intensive involvement
- Monitor with minimal interaction
Correct answer: Keep informed with regular, accessible communication
Low-power, high-interest stakeholders should be kept informed to maintain their trust and prevent them from mobilizing against the project.
Question 3: What does the 'salience model' use to classify stakeholders?
- Power, interest, and urgency
- Power, legitimacy, and urgency (Correct answer)
- Influence, impact, and engagement
- Interest, communication, and risk
Correct answer: Power, legitimacy, and urgency
The salience model classifies stakeholders based on power, legitimacy, and urgency to prioritize engagement efforts.
Question 4: A project manager wants to verify that stakeholder engagement activities are effective. Which process addresses this?
- Plan Stakeholder Engagement
- Identify Stakeholders
- Monitor Stakeholder Engagement (Correct answer)
- Manage Stakeholder Engagement
Correct answer: Monitor Stakeholder Engagement
Monitor Stakeholder Engagement evaluates the effectiveness of engagement strategies and identifies adjustments needed.
Question 5: A project team member shares confidential project financial data with an external stakeholder without authorization. This MOST directly violates which aspect of stakeholder management?
- Stakeholder engagement frequency guidelines
- Information distribution controls in the communications management plan (Correct answer)
- The stakeholder register update process
- The project's risk response plan
Correct answer: Information distribution controls in the communications management plan
The communications management plan defines what information is shared with whom and through which channels, including confidentiality controls.
Question 6: Which of the following is an example of PROACTIVE stakeholder engagement?
- Responding to stakeholder complaints after they escalate
- Scheduling regular check-ins before issues arise (Correct answer)
- Waiting for stakeholders to request status updates
- Only communicating project risks when they materialize
Correct answer: Scheduling regular check-ins before issues arise
Proactive engagement involves anticipating stakeholder needs and addressing them in advance rather than reacting to problems after they occur.
Question 7: A project manager is working on a global project with stakeholders across multiple time zones and cultures. The engagement plan should PRIMARILY account for:
- Using a single standardized communication format for all stakeholders
- Cultural norms, language preferences, and scheduling constraints (Correct answer)
- Minimizing the number of stakeholders to simplify coordination
- Delegating all stakeholder communication to team leads
Correct answer: Cultural norms, language preferences, and scheduling constraints
Effective global engagement requires adapting to cultural differences, preferred languages, and practical scheduling across time zones.
PMBOK Stakeholder Engagement Strategies 4
Which conflict resolution technique is MOST likely to result in long-term stakeholder buy-in?