Project Quality Management Flashcards
7 cards from real PMBOK practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Quality Management flashcards as text
What is the primary purpose of the Plan Quality Management process in PMBOK?
Answer: To identify quality requirements and standards for the project
Plan Quality Management identifies quality requirements and standards relevant to the project and documents how compliance will be demonstrated.
Which of the following best describes 'Cost of Quality' (COQ) in PMBOK?
Answer: The costs of conformance and nonconformance to quality requirements
Cost of Quality includes costs of conformance (prevention and appraisal) and costs of nonconformance (internal and external failure costs).
In PMBOK, which quality management process involves auditing quality requirements and results to ensure appropriate standards are being used?
Answer: Manage Quality
Manage Quality (formerly Quality Assurance) involves auditing quality requirements and results to ensure the project employs appropriate quality standards and operational definitions.
A control chart is primarily used to determine which of the following?
Answer: Whether a process is operating within acceptable limits
Control charts monitor whether a process is stable or has predictable performance, showing when a process goes outside acceptable control limits.
What distinguishes prevention costs from appraisal costs in quality management?
Answer: Prevention costs keep defects from occurring; appraisal costs find defects after they occur
Prevention costs are invested to stop defects from occurring, while appraisal costs are incurred to assess whether quality requirements have been met.
What is 'gold plating' in the context of project quality management?
Answer: Adding extra features or functionality beyond the agreed project scope
Gold plating refers to adding extra features or exceeding requirements beyond what was requested, which wastes resources and may introduce unplanned risk.
Which quality management tool ranks defect categories by frequency to help prioritize improvement efforts?
Answer: Pareto diagram
A Pareto diagram is a histogram that ranks defect categories by frequency, helping teams focus on the vital few causes responsible for the most problems.