PHR Learning and Development Programs 2 — Questions and Answers
Question 1: In the ADDIE model of instructional design, what is the primary purpose of the 'Analysis' phase?
- Identify the training need, audience, and performance gap (Correct answer)
- Build the course content and materials
- Deliver the training to learners
- Measure return on investment
Correct answer: Identify the training need, audience, and performance gap
The Analysis phase identifies the performance gap, learner characteristics, and training objectives before any design work begins.
Question 2: Which level of Kirkpatrick's evaluation model measures whether learners apply new skills back on the job?
- Level 3 - Behavior (Correct answer)
- Level 1 - Reaction
- Level 2 - Learning
- Level 4 - Results
Correct answer: Level 3 - Behavior
Level 3 (Behavior) assesses the transfer of learning to actual job performance.
Question 3: A company wants new hires to be productive faster. Which L&D initiative most directly addresses this?
- A structured onboarding program (Correct answer)
- An annual leadership retreat
- A tuition reimbursement policy
- A mentoring program for executives
Correct answer: A structured onboarding program
Structured onboarding accelerates time-to-productivity for new employees.
Question 4: What does the 70-20-10 model suggest about how people develop?
- 70% from experience, 20% from others, 10% from formal training (Correct answer)
- 70% from classroom, 20% from coaching, 10% from reading
- 70% formal, 20% experiential, 10% social
- 70% online, 20% in-person, 10% self-study
Correct answer: 70% from experience, 20% from others, 10% from formal training
The model holds that most development comes from on-the-job experience, some from social learning, and a smaller portion from formal courses.
Question 5: Which term describes the gap between an employee's current skills and the skills needed for their role?
- Training needs gap (Correct answer)
- Span of control
- Job enlargement
- Career plateau
Correct answer: Training needs gap
A training needs gap is the difference between required and existing competencies, identified through a needs assessment.
Question 6: An organization tracks 'cost per trainee' and 'training completion rate.' These are best described as what?
- Training metrics (Correct answer)
- Compensation ratios
- Turnover indices
- Engagement scores
Correct answer: Training metrics
These are L&D efficiency and participation metrics used to evaluate training programs.
Question 7: Which learning method pairs a less-experienced employee with a seasoned professional for ongoing guidance?
- Mentoring (Correct answer)
- E-learning
- Job rotation
- Vestibule training
Correct answer: Mentoring
Mentoring is a developmental relationship where an experienced person guides a less-experienced one over time.
PHR Learning and Development Programs 2
In the ADDIE model of instructional design, what is the primary purpose of the 'Analysis' phase?