PHR Learning and Development 2 — Questions and Answers
Question 1: In the ADDIE instructional design model, which phase involves identifying the performance gap and learner characteristics?
- Analysis (Correct answer)
- Design
- Development
- Implementation
Correct answer: Analysis
The Analysis phase identifies the performance gap, target audience, and learning needs before design begins.
Question 2: Which level of Kirkpatrick's evaluation model measures the on-the-job application of learned skills?
- Reaction
- Learning
- Behavior (Correct answer)
- Results
Correct answer: Behavior
Level 3 (Behavior) assesses whether participants apply what they learned to their actual work.
Question 3: A company wants to calculate training ROI. Which formula correctly expresses it?
- (Program benefits - Program costs) / Program costs × 100 (Correct answer)
- Program costs / Program benefits × 100
- Program benefits × Program costs
- Program benefits / Number of learners
Correct answer: (Program benefits - Program costs) / Program costs × 100
ROI is net program benefits divided by program costs, expressed as a percentage.
Question 4: Andragogy, as defined by Malcolm Knowles, primarily describes the principles of:
- Child learning
- Adult learning (Correct answer)
- Group dynamics
- Behavioral conditioning
Correct answer: Adult learning
Andragogy is Knowles's theory of how adults learn, emphasizing self-direction and experience.
Question 5: Which type of learning evaluation is conducted DURING program development to improve it?
- Summative evaluation
- Formative evaluation (Correct answer)
- Confirmative evaluation
- Meta evaluation
Correct answer: Formative evaluation
Formative evaluation occurs while a program is being developed to refine and improve it.
Question 6: The 70-20-10 model of learning suggests that the largest portion of development comes from:
- Formal training courses
- Coaching and feedback
- On-the-job experiences (Correct answer)
- Reading and self-study
Correct answer: On-the-job experiences
The model holds that 70% of development comes from challenging on-the-job experiences.
Question 7: A learning objective stating 'the learner will be able to calculate gross pay with 100% accuracy' best reflects which component of a SMART objective?
- Relevant
- Time-bound
- Measurable (Correct answer)
- Attainable
Correct answer: Measurable
Specifying '100% accuracy' provides a measurable criterion for the objective.
PHR Learning and Development 2
In the ADDIE instructional design model, which phase involves identifying the performance gap and learner characteristics?