PECO PECO Customer Service & Billing Operations 1

Question 1

Which PECO program allows eligible low-income customers in Pennsylvania to receive a discount on their monthly electric bills?

Accepted Answer

Customer Assistance Program (CAP)

Answer

PECO's Customer Assistance Program (CAP) provides discounted rates to qualifying low-income customers based on household income and size.

Question 2

What is the standard timeframe within which PECO is required to restore power to customers following a reported outage under Pennsylvania PUC regulations?

Accepted Answer

As soon as reasonably possible based on outage severity

Answer

Pennsylvania PUC regulations require utilities to restore service as soon as reasonably possible, with timeframes varying based on the cause and scope of the outage.

Question 3

A PECO customer disputes a billing amount they believe is unusually high. What is the correct first step for a PECO representative to take?

Accepted Answer

Review the account's usage history and compare to prior periods

Answer

The first step in resolving a billing dispute is to review usage history to identify any anomalies before taking corrective action.

Question 4

Which Pennsylvania law governs the termination of electric service to residential customers and defines the protections PECO must follow?

Accepted Answer

Public Utility Code, 66 Pa. C.S.

Answer

The Public Utility Code (66 Pa. C.S.) establishes the rules and customer protections that Pennsylvania utilities like PECO must follow for service terminations.

Question 5

What is 'budget billing' as offered by PECO to residential customers?

Accepted Answer

A plan that averages annual energy costs into equal monthly payments

Answer

Budget billing averages a customer's estimated annual usage into consistent monthly payments, avoiding seasonal bill spikes.

PECO - Philadelphia Electric Company Certified Professional Practice Test

PECO - Philadelphia Electric Company Certified Professional Practice Test

PECO PECO Customer Service & Billing Operations 1