PEBC Patient Communication 2

Question 1

A patient with limited English proficiency needs counselling on insulin injection technique. What is the BEST approach?

Accepted Answer

Use a professional interpreter or language line service

Answer

Professional interpreters or language line services ensure accurate medical communication and protect patient confidentiality.

Question 2

When using the 'teach-back' method, a patient incorrectly explains how to take their medication. What should the pharmacist do?

Accepted Answer

Correct the patient gently and re-explain, then ask them to teach back again

Answer

Teach-back is a cycle — if understanding is incomplete, the pharmacist re-explains and repeats the verification step.

Question 3

A patient asks about a competitor pharmacy's lower drug price. What is the MOST professional response?

Accepted Answer

Acknowledge the concern, explain your pharmacy's value, and offer to check available options

Answer

Acknowledging the patient's concern and explaining value demonstrates professionalism and respects patient autonomy.

Question 4

During a prescription pickup, a patient reveals they have been skipping doses because they cannot afford the medication. The pharmacist's FIRST action should be:

Accepted Answer

Explore drug coverage options, generic alternatives, or patient assistance programs

Answer

Identifying affordability barriers and offering solutions is a key pharmacist role in supporting adherence.

Question 5

A patient becomes angry and raises their voice after waiting 45 minutes for a prescription. The BEST de-escalation strategy is:

Accepted Answer

Apologize for the wait, acknowledge frustration, and explain the current status calmly

Answer

Empathetic acknowledgement and transparent communication are evidence-based de-escalation strategies.

PEBC - Pharmacy Examining Board of Canada Practice Test

PEBC - Pharmacy Examining Board of Canada Practice Test

PEBC Patient Communication 2