Patient Communication Flashcards
7 cards from real PEBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Patient Communication flashcards as text
A patient discloses recreational cannabis use when asked about current medications. The pharmacist should:
Answer: Acknowledge the disclosure non-judgementally and assess for potential drug interactions
Non-judgemental assessment allows the pharmacist to identify cannabis-drug interactions and provide harm reduction counselling.
Which communication technique is MOST effective for confirming a patient's understanding of a complex dosing schedule?
Answer: Using the teach-back method by asking the patient to repeat the schedule in their own words
Teach-back requires active patient demonstration of understanding rather than passive agreement.
A patient asks the pharmacist to keep their HIV medication out of the dispensing bag label visible to others. The pharmacist should:
Answer: Explore discreet packaging or blister pack options while meeting all regulatory labelling requirements
Pharmacists should explore options that balance privacy concerns with regulatory labelling obligations.
When explaining a new antibiotic prescription, the pharmacist should emphasize WHICH of the following FIRST?
Answer: The importance of completing the full course even if symptoms improve early
Completing the full antibiotic course prevents treatment failure and reduces antibiotic resistance.
A patient with schizophrenia declines to take their antipsychotic medication and says 'I don't need it.' The pharmacist's BEST approach is:
Answer: Explore the patient's concerns, provide information, and support shared decision-making
Exploring concerns and engaging in shared decision-making respects patient autonomy and may identify modifiable barriers.
Which of the following is an example of a CLOSED-ENDED question in pharmacy counselling?
Answer: 'Are you taking this medication with food?'
Closed-ended questions elicit yes/no or single-word answers and are useful for clarifying specific facts.
A pharmacist is counselling a patient who is visually impaired. The MOST appropriate adaptation is to:
Answer: Offer verbal counselling, audio resources, or braille labels based on patient preference
Accessible care means offering multiple formats and asking the patient which modality they prefer.