PDR PDR Vehicle Damage Documentation & Insurance 2

Question 1

What is a DRP (Direct Repair Program) in the context of PDR and auto insurance?

Accepted Answer

An agreement where an insurer refers customers directly to approved repair shops that meet their standards

Answer

DRP agreements give technicians a steady flow of insurer-referred customers in exchange for meeting the insurer's pricing, quality, and documentation standards.

Question 2

Which of the following best describes an 'actual cash value' (ACV) determination on a hail-damaged vehicle?

Accepted Answer

The vehicle's market value immediately before the loss, used to determine if it is a total loss

Answer

ACV is the fair market value just before the damage occurred; if repair costs exceed ACV, the insurer may declare the vehicle a total loss instead of paying for repairs.

Question 3

What is the standard practice when a PDR technician finds that a dent has a small paint chip at its center?

Accepted Answer

Document it, note it on the estimate, and advise the customer it requires conventional touch-up or blend in addition to PDR

Answer

Paint chips cannot be corrected by PDR alone, so documenting and disclosing them ensures the customer understands the full scope and additional costs.

Question 4

During a hail claim, what does 'dent matrix' documentation refer to?

Accepted Answer

A panel-by-panel grid recording the number, size, and severity of hail dents for the adjuster

Answer

A dent matrix gives the adjuster a systematic, countable record of all hail impacts per panel, supporting an accurate and defensible repair estimate.

Question 5

What does 'subrogation' mean in the context of a PDR insurance repair?

Accepted Answer

The insurer's right to recover claim costs from the at-fault third party after paying the policyholder

Answer

After paying a claim, the insurer may pursue the at-fault party to recoup costs; this process is called subrogation and does not directly affect the PDR technician.

PDR - Paintless Dent Repair Technician Certification Practice Test

PDR - Paintless Dent Repair Technician Certification Practice Test

PDR PDR Vehicle Damage Documentation & Insurance 2