PDR PDR Customer Relations & Business Practices

Question 1

When providing a PDR estimate to a customer, what is the most professional first step?

Accepted Answer

Perform a thorough visual inspection of the damage in good lighting

Answer

Quote a flat rate immediately

Answer

Ask the customer what they want to pay

Answer

Begin the repair before discussing price

Question 2

Which practice best protects a PDR technician from disputes over pre-existing damage?

Accepted Answer

Document all existing damage with dated photos before starting work

Answer

Ask the customer to sign a blank authorization form

Answer

Only work on vehicles less than two years old

Answer

Refuse jobs with any prior damage

Question 3

A customer is unhappy with a PDR result that meets industry standards. What is the best response?

Accepted Answer

Calmly explain the repair limits, show the before photo, and offer a reasonable solution

Answer

Offer a full refund immediately without discussion

Answer

Tell the customer they are wrong and leave

Answer

Redo the repair for free without any discussion

Question 4

What does a written repair authorization from the vehicle owner primarily protect?

Accepted Answer

The technician from performing unauthorized work on the vehicle

Answer

The technician from paying taxes

Answer

The customer from being charged

Answer

The insurance company from paying a claim

Question 5

Which business practice is most important for repeat PDR customers and referrals?

Accepted Answer

Providing consistent quality, clear communication, and timely service

Answer

Offering the lowest price in the market

Answer

Using the most expensive tools available

Answer

Advertising on social media only

Question 6

When a PDR technician is working on an insurance claim vehicle, who should approve the final repair scope?

Accepted Answer

The insurance adjuster and the vehicle owner must both agree to the scope

Answer

Only the technician decides the scope

Answer

The body shop manager decides

Answer

The manufacturer decides